Frequently asked questions about NappyTime® Changing Mat...

How much is delivery?

Delivery is typically £8.45 for 1-3 mats to any UK mainland address.

Do you deliver to non – mainland UK addresses?

Yes, delivery to outside the UK addresses is available at extra cost. Please e-mail us for a price.

Do you deliver outside the UK?

Yes, delivery to non-mainland UK addresses is available at extra cost Please e-mail us for a price.

Will someone need to be in to sign for the delivery?

Yes, the delivery driver will need a signature for the goods.

What happens if there is still no one in after the second delivery attempt?

A card is usually left by the delivery driver to inform you that the goods have been taken back to your nearest depot for collection.

Will I be informed prior to delivery of the estimated delivery date?

Yes, we will inform you by e-mail (and text message if you wish) of the estimated delivery date.

Is it easy to adjust the harness?

Yes, it is easy to adjust the harness on the back of the mat for the size of the baby and the waist buckle can be adjusted using one hand only. (See instructions enclosed with your Mat).

How does the NappyTime® mat work?

The stiff board throughout the mat & the four point cosy harness contain the baby using their own body weight to hold them in.

How do I clean the mat?

The NappytTime® mat can be wiped clean using a damp cloth.

How can I contact you?

The best way to contact us is by calling us on our Customer Care line number on 00000 000000 or by sending us an e-mail with your reason for contacting us in the subject line.

Do these mats come with a warranty?

The NappyTime® mats come under the hygiene laws for goods such as earrings etc - so have no warranty. Returns and refunds are not available.